All our new machines come with 1 year of limited warranty, Used and refurbished machines will come with a 6months to 1 year warranty, please contact us for detailed information about your chosen machines. Our warranty services including but not limit to diagnosis and repair and replacement of defective parts for up to one year after you receive your machine through our email support. Our warranty also covers labor on the first service call within the first 30 days after you receive your machine. This warranty does not cover abuse or misuse or any item that is moved or repaired without authorization by Premium Pinballs LLC. Any item being used in a non-residential setting, any item used at a rental property and items noted “as is” in the product description. Coin-mechanisms are not included with purchase of machines and are not covered by warranty.

Terms and Conditions

Please ensure you read and agree to the correct Terms and Conditions, depending on whether you are classed as a Consumer or Business.

STANDARD TERMS AND CONDITIONS OF BUSINESS.

1. GENERAL
2. Shipping: We ship throughout USA, Canada, Europe and Australia.

1.1 In these terms and conditions (“the Conditions”):

“Delivery Address” means the address for delivery of the Goods to You, as indicated by You when placing an Order;

“Goods” means any goods (including all components, parts and accessories) to be supplied by Us to You under these Conditions;

“Order” means the placing of an order (or an Order Form via the Website) with Us;

“Order Form” means Our order form on Our website, an email from You to Us placing an order, or a phone call from You to Us placing an order,  a pro forma invoice sent to You by Us containing the details of the order on which orders shall be accepted by Us for the supply of the Goods;

“Writing” a reference to “writing” or “written” includes email

“Website” means Our website of  https://premiumpinballs.com/ ;

“You/ Your” means the person who purchases the Goods from Us.

1.2 The supply of Goods to You by Us and Your use of the Website is subject to these Conditions including Privacy Policy, Website Terms and Conditions of Use and our Cookie Policy which are accessible through this page. Please read through these Conditions carefully before placing an Order and print a copy for Your future reference. The Conditions tell You who We are, how We will provide goods to You, how You and We may change or end the contract, what to do if there is a problem and other important information. If You think that there is a mistake in these terms or require any changes, please contact Us to discuss.

1.3 You can contact us by phone (910) 030-3042 or email (info@premiumpinballs.com).

1.4 No variation of these Conditions shall apply unless confirmed in writing by or on behalf of a Director of Premium Pinballs. We reserve the right to amend and update these Conditions and this Website at any time without notice to reflect changes in relevant laws and regulatory requirements and it is Your responsibility to re-visit this page each time You use the Website or place an Order with Us to ensure that You comply with the Conditions.

2. OUR CONTRACT WITH YOU: ACCEPTANCE AND CANCELLATION

2.1 Where Goods are ordered from the Website You will be required to submit an Order Form. You will also be required to click through, read and accept this document before being able to proceed with Your Order.

2.2 The placing of an Order with Us shall be deemed to be Your acceptance of these Conditions.

2.3 By submitting an Order Form or placing an Order via the telephone with Us, You shall be deemed to have accepted these Conditions. We will then send an automatic receipt of order to the email address You have provided (for the avoidance of doubt this will not constitute acceptance of Your Order).

2.4 All Goods are subject to availability. If the Goods You have ordered are unavailable, We will contact You to advise of the date of availability or to discuss the supply of a suitable alternative item. Should You wish to cancel Your Order at this point then You will be able to do so. If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.

2.5 If the Goods ordered are available, we will then send You written confirmation of acceptance of the Order (“Acceptance Notice”).

2.6 We will assign an order number to you and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

2.7 Our website is solely for the promotion of our goods in the United States and internationally.

2.8 Orders received on Saturdays, Sundays or public holidays and after 1pm on weekdays, will be processed the next working day.

3. YOUR RIGHTS OF CANCELLATION AND RETURNS

3.1 You may cancel Your Order without reason within 15 calendar days from the date of delivery of the Goods. You may notify us of Your wish to cancel by email, telephone. If you cancel under this clause the following will apply:

3.1a You should return the Goods to us within 10 days of notifying us of your wish to cancel in the same condition as they were delivered (in the original packaging, unused and/or flat-packed where appropriate). You must pay any delivery costs for their return depending upon the goods it will cost between $5 and $700 including VAT;

3.1b Subject to clause 4.1(a), we will provide you with a refund using the same means of payment as you made for the Goods. The refund will include post and packaging at our standard rate only even if you chose a more expensive option for delivery. We will provide this within 14 days of your notice of cancellation if no Goods were delivered or within 14 days of receipt of the Goods (or earlier if we receive proof of return);

3.1c We have the right to deduct monies from your refund up to the total price for the Goods where the Goods show signs of use which diminishes their value whilst in Your possession. We will notify You of the diminish in value in writing giving you a reasonable time to respond before deducting this from Your refund which We will return to You. Goods returned for any reason must be returned within 14 days from the date of delivery of them, and in the same condition as they were delivered (in the original packaging, unused and/ or flat-packed where appropriate). You must pay any delivery costs for their return, depending upon the goods it will cost between $5 and $700 including VAT. We will not accept returns or cancellations if the Goods have been altered in any way that could be deemed as You treating the Goods as Your own. Please note that You have a duty to take reasonable care of the Goods whilst they are in Your possession.

3.2 If the Goods You are returning are either damaged by You or due to Your poor packaging then on inspection of the Goods, we reserve the right to reject the return and You will incur the cost of re-delivery to Your address and no refund will be processed.

3.3 All bespoke items (where you have specified certain colors, woods, additional branding, or any other type of variation which do not come as standard) are non-refundable.

4. PRICE AND PAYMENT

4.1 We believe Our prices are among the most competitive in the US and AUS market. Should You find a price which You believe to be better elsewhere then please contact Us and We will do Our utmost to beat that price for You. We offer discounts for bulk purchases, repeat customers, schools, universities and charities (such discounts will be at Our sole discretion). For more information please contact Us on 910-939-3042

4.2 The price of the Goods (which includes VAT) will be the price indicated on the Order Form when you placed Your order. We use our best efforts to ensure that the price of the goods advised to You is correct.

4.3 It is always possible that, despite Our best efforts, some of the goods We sell may be incorrectly priced. We will normally check prices before accepting Your order so that, where the Goods’ correct price at Your order date is less than our stated price at your order date, we will charge the lower amount. If the goods’ correct price at our order date is higher than the price stated to You, we will contact You for Your instructions before We accept Your order. If We accept and process Your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by You as an error with the pricing, we may end the contract, refund You any sums You have paid and require the return of any goods provided to You.

5. DELIVERY

5.1 The Goods shall be delivered to the Delivery Address as set out in the Order Form, or to such other place of delivery as is agreed by Us in writing prior to delivery of the Goods.

5.2 Delivery will be deemed as successfully made once the Goods have arrived at the Delivery Address and signed for either by You or by someone at the delivery address on Your behalf. In the case of delivery to certain organizations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorized to accept delivery on behalf of the organization will be accepted as proof of delivery.

5.3 Prior to delivery, you will be contacted to agree a time with the courier for delivery. If You or someone at the delivery address on Your behalf are not available to accept delivery of the Goods, re-delivery may take up to 7-10 working days and you will be charged for the cost of re-delivery. We will notify You in advance of the amount of the cost of the re-delivery.

5.4 We do not normally deliver on Saturday, Sundays or public holidays.

5.5 You acknowledge and accept that We will not be responsible for any mistakes made on the Order Form by You regarding incorrect contact, address or delivery details. Where an error has been made You will be solely responsible for notifying Us in writing of the correct details before the Goods have been dispatched or as soon as possible thereafter.

5.6 If Our supply of the goods is delayed by an event outside Our control then We will contact You as soon as possible to let You know and we will take steps to minimize the effect of the delay. Where Goods are installed on Delivery, you are required to inspect the Goods before signing the delivery note. You must inform us within 24 hours of Delivery by phone on 910-939-3042 if you discover any surface defects or marks on the Goods. The Goods will be your responsibility once they have been signed for.

5.7 Where Goods are packaged, you must report any defects You discover on opening the packaging to us verbally by telephone on 910-939-3042 within 24 hours and in writing within 48 hours of Delivery. If no one is available at Your address to take delivery, we will leave You a note informing You of how to rearrange delivery.

6. OWNERSHIP AND RESPONSIBILITY FOR THE GOODS

6.1 You own the goods once We have received payment in full.

6.2 The goods will be Your responsibility from the time we deliver the product to the address You gave Us or You collect it from Us.

7. SUSPENDING THE SUPPLY OF GOODS

7.1 We may have to suspend the supply of goods to:

7.1a deal with technical problems or make minor technical changes; or

7.1b update the goods to reflect changes in relevant laws and regulatory requirements; or

7.1c make changes to the goods as requested by you or notified by us to you (see clause 6).

7.2 We will contact You in advance to tell you we will be suspending supply of the goods, unless the problem is urgent or an emergency. If We have to suspend the product, we will adjust the price so that You do not pay for goods while they are suspended. You may contact us to end the contract for goods if We suspend it, or tell You we are going to suspend it, in each case for a period of more than 14 days and we will refund any sums You have paid in advance for the product in respect of the period after You ending the contract.

8. QUALITY

8.1 We warrant that subject to these Conditions upon delivery and for a period of 12 months from the date of delivery the Goods will be:

8.1a of satisfactory quality within the meaning of the Sale of Goods Act 1979;

8.1b reasonably fit for the purpose for which the Goods are being sold by Us;

8.1c reasonably fit for the purpose for which the Goods are being bought if You had made known that purpose to Us in writing and We have confirmed acceptance of the purpose in writing.

9. NOTICES AND SERVICE

9.1 Any notice required under these Conditions or by statute, law or regulation shall (unless otherwise provided) be in writing and delivered in person, sent by registered mail or sent by email to: info@premiumpinballs.com

9.1a In Our case, to Our registered office or such address as We may from time to time designate by notice hereunder;

9.1b In Your case, to Your registered office (if You are a limited company) or (in any other case) to any of Your addresses set out in any document which forms part of these Conditions or such other address as shall be notified by You to Us.

9.2 Any such notice shall be considered to have been received if sent by pre-paid first-class post or other next working day delivery service at 9am on the second business day after posting or if sending by email at 9am on the next business day after transmission.

STILL HAVE QUESTIONS? CONTACT US